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Elevate Her Journeys

Booking Terms & Conditions

These Terms & Conditions apply to all bookings made with Elevate Her Journeys, operated by Kito Journeys Ltd, a company registered in England and Wales under company number 16974161, with its registered office at 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

Throughout these Terms & Conditions, references to “we”, “us”, and “our” mean Elevate Her Journeys and/or Kito Journeys Ltd. References to “you” and “your” include the lead traveller and all individuals included within the booking.

Please read these Terms carefully before confirming your booking, as they set out the legal rights and responsibilities of both parties.

1. Booking Agreement

When making a booking with us, the lead traveller confirms on behalf of all travellers named within the booking that:

  • they are aged 18 years or older;
  • they have authority to accept these Terms & Conditions on behalf of all travellers within the booking;
  • all personal information provided is accurate and complete;
  • all travellers understand the nature of group travel;
  • all travellers are medically fit to participate unless disclosed otherwise;
  • they accept responsibility for all payments due under the booking.

These Terms & Conditions, together with any itinerary information, invoices, trip details, booking confirmations, policies, and written communications issued before confirmation, form the basis of your contract with us.

2. Booking Confirmation & Deposits

A booking is only confirmed once:

  • we have received the required deposit or full payment; and
  • written confirmation has been issued by us.

A non-refundable deposit of £200 / $250 per person is required to secure your booking.

If you later need to cancel, your deposit can be transferred as credit towards a future Elevate Her Journeys trip in any destination.

Some bookings may initially be placed “on request” until supplier availability has been confirmed.

International flights are not included unless specifically stated within the itinerary.

We reserve the right to decline any booking request at our discretion.

3. Payment Terms

The remaining balance must be paid no later than 70 days before departure unless otherwise stated.

If full payment is not received by the due date, we reserve the right to:

  • cancel your booking;
  • retain any deposits already paid; and/or
  • apply cancellation charges.

We accept the payment methods displayed during checkout.

Travellers are responsible for any bank charges, exchange rate fees, or international transaction costs.

4. Pricing & Currency

All pricing is subject to availability and may vary according to:

  • exchange rate fluctuations;
  • supplier costs;
  • accommodation availability;
  • local taxes and government charges;
  • transportation costs.

Once your deposit has been paid, your trip price is generally secured.

However, we reserve the right to increase confirmed booking prices where increases arise directly from:

  • fuel or transportation costs;
  • taxes or government fees;
  • supplier surcharges;
  • exchange rate movements.

If any increase exceeds 8% of the total booking cost, you will have the option to:

  • accept the revised price;
  • transfer to another available trip; or
  • cancel and receive a refund of monies paid.

No price increases will be imposed within 20 days of departure.

5. Promotional Offers & Discounts

Promotional pricing, discount codes, referral offers, and limited-time offers:

  • apply only to new bookings unless otherwise stated;
  • cannot usually be combined;
  • are subject to availability;
  • may be amended or withdrawn at any time.

Promotions cannot be applied retrospectively to existing bookings.

6. Changes Requested by You

If you wish to amend your booking after confirmation, you must notify us in writing as soon as possible.

Although we will try to assist wherever possible, changes cannot be guaranteed and remain subject to availability.

Additional supplier charges, fare increases, accommodation supplements, or administration fees may apply.

Changes requested close to departure may be treated as cancellations.

7. Credit Vouchers & Booking Transfers

Where permitted, travellers may request a credit voucher for monies already paid.

Credit vouchers:

  • are non-refundable;
  • may only be valid for a limited period;
  • may not be exchanged for cash;
  • may be subject to administration fees.

Unless otherwise agreed, travellers are permitted a maximum of three booking transfers.

Where a booking has been transferred and later cancelled, cancellation charges will be based on the original departure date.

8. Transfer of Booking to Another Traveller

If you can no longer travel, your booking may be transferred to another suitable person provided:

  • written notice is received no later than 7 days before departure;
  • the replacement traveller meets all trip requirements;
  • all outstanding balances and fees are paid;
  • the replacement traveller agrees to these Terms & Conditions.

A transfer administration fee may apply along with any supplier costs.

9. Cancellation by You

All cancellation requests must be submitted in writing.

Cancellation charges are calculated from the date written notice is received.

The £200 / $250 deposit is non-refundable. However, it may be transferred as credit towards a future Elevate Her Journeys trip.

The remaining balance is refundable according to the following schedule:

  • More than 70 days before departure: full refund of balance paid excluding deposit
  • 30–70 days before departure: 50% refund of total trip cost excluding deposit
  • 0–30 days before departure: no refund

Cancellation charges also apply to:

  • room upgrades;
  • private supplements;
  • pre- or post-trip accommodation;
  • add-on experiences.

We strongly recommend comprehensive travel insurance covering unexpected cancellations.

10. Cancellation Due to Unavoidable & Extraordinary Circumstances

You may cancel your booking without paying cancellation fees where unavoidable and extraordinary circumstances significantly affect:

  • the performance of the trip; or
  • transportation to the destination.

Examples may include:

  • natural disasters;
  • war;
  • terrorism;
  • government restrictions;
  • major public health emergencies.

Refunds in these circumstances will be limited to recoverable supplier costs.

No additional compensation will be payable.

11. Changes or Cancellation by Us

We reserve the right to make reasonable changes to itineraries, accommodation, transport, activities, or schedules where necessary.

Minor changes may include:

  • accommodation substitutions of a similar standard;
  • transport provider changes;
  • timing adjustments;
  • activity substitutions.

Where significant changes become necessary before departure, we will offer:

  • acceptance of the revised arrangements;
  • transfer to another available trip;
  • travel credit; or
  • a refund where appropriate.

We reserve the right to cancel trips due to:

  • insufficient participant numbers;
  • operational or safety concerns;
  • supplier failure;
  • force majeure events;
  • circumstances beyond our reasonable control.

12. Force Majeure

We shall not be liable for delays, cancellations, losses, injuries, or additional costs caused by events beyond our reasonable control.

These may include:

  • severe weather;
  • natural disasters;
  • pandemics;
  • strikes;
  • border closures;
  • political unrest;
  • transport disruption;
  • government action.

Where force majeure affects travel arrangements, we will make reasonable efforts to assist but cannot guarantee refunds or compensation beyond recoverable supplier amounts.

13. Travel Insurance

Comprehensive travel insurance is mandatory for all travellers.

Your policy should include cover for:

  • medical expenses;
  • emergency evacuation;
  • repatriation;
  • cancellation and curtailment;
  • personal belongings;
  • activities included within the itinerary.

Travellers are responsible for ensuring their policy is suitable for their individual needs.

14. Passports, Visas & Health Requirements

Travellers are solely responsible for ensuring compliance with:

  • passport validity requirements;
  • visa requirements;
  • vaccination requirements;
  • immigration regulations;
  • local health protocols.

Most countries require passports to remain valid for at least 6 months after return travel dates.

We are not responsible for denied boarding, refused entry, or losses resulting from incomplete travel documentation.

15. Room Sharing

Unless otherwise stated, accommodation on our trips is based on twin-share occupancy.

If you book a shared room, you will be paired with another female traveller participating in the trip.

While we always aim to create comfortable rooming arrangements, we cannot guarantee compatibility of personalities, lifestyles, sleeping habits, or personal preferences.

Private rooms may be available on selected trips for an additional supplement and are subject to availability.

If a traveller books on a shared basis and no suitable roommate is available, we reserve the right to:

  • apply a single supplement charge; or
  • offer alternative room arrangements where possible.

All travellers are expected to behave respectfully toward roommates and shared accommodation spaces throughout the trip.

16. Traveller Conduct

All travellers are expected to behave respectfully toward:

  • fellow travellers;
  • hosts and guides;
  • local communities;
  • accommodation providers;
  • suppliers and staff.

We reserve the right to remove any traveller from part or all of a trip, without refund, where behaviour is considered:

  • abusive;
  • threatening;
  • discriminatory;
  • disruptive;
  • unsafe;
  • inappropriate; or
  • likely to negatively impact the experience, safety, comfort, or wellbeing of other travellers or the group as a whole.

This includes excessive intoxication, harassment, aggressive behaviour, repeated disruption, refusal to follow reasonable instructions, or behaviour that places others at risk.

Any traveller removed from a trip will be responsible for their own onward travel, accommodation, and associated costs.

Travellers remain financially responsible for any loss or damage caused by their actions during the trip.

17. Health & Medical Conditions

Travellers must disclose any medical conditions, allergies, dietary requirements, disabilities, mobility limitations, or mental health concerns that may affect participation.

Where necessary, we may request medical clearance confirming fitness to travel.

Failure to disclose relevant information may result in removal from the trip without refund.

18. Our Responsibility

We are responsible for providing the travel services included within your confirmed booking using reasonable care and skill.

However, we are not liable for:

  • acts or omissions of travellers;
  • independent third-party suppliers;
  • force majeure events;
  • independently booked activities;
  • indirect or consequential losses.

Our liability for claims not involving death, illness, or personal injury shall not exceed three times the total booking value.

19. Optional Activities & Excursions

Optional activities not specifically included within your booking are operated by independent suppliers.

These activities do not form part of your contract with us.

Participation is entirely at your own risk.

20. Flights & Transportation

International flights are not included unless specifically stated within the itinerary.

Travellers are responsible for arranging their own flights and ensuring arrival and departure times align with the itinerary.

We are not responsible for:

  • airline delays;
  • missed connections;
  • denied boarding;
  • airport disruptions;
  • transport delays outside our control.

Any compensation relating to flights remains the responsibility of the airline under applicable regulations.

21. Complaints Procedure

If you experience any issue during your trip, you must notify your host or our team immediately so we have the opportunity to resolve the matter.

Formal written complaints must be submitted within 28 days of returning home.

22. Privacy & Data Protection

We process personal information in accordance with UK data protection laws.

By booking with us, you consent to the use of your information for:

  • booking administration;
  • supplier coordination;
  • emergency support;
  • customer communications;
  • operational and legal requirements.

23. Photography & Marketing

Photographs and videos may occasionally be captured during trips for marketing purposes.

If you do not wish to appear in promotional content, you must notify us in writing before travel.

24. Private Group Bookings

Private group departures may be subject to separate terms including:

  • minimum participant numbers;
  • additional deposits;
  • alternative cancellation terms;
  • non-transferable conditions.

25. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales unless consumer protection laws provide otherwise.

Contact Information

Elevate Her Journeys
Operated by Kito Journeys Ltd
Company Number: 16974161

Registered Office:
71–75 Shelton Street
Covent Garden
London
United Kingdom
WC2H 9JQ

Email: info@elevateherjourneys.com

Website: https://www.elevateherjourneys.com