Privacy Policy

Elevate Her Journeys

Effective Date: 18 May 2026

This Privacy Policy explains how Elevate Her Journeys, operated by Kito Journeys Ltd (company number 16974161), collects, uses, stores, and protects your personal information.

Registered Office: 71–75 Shelton Street Covent Garden London United Kingdom WC2H 9JQ

Contact Email: info@elevateherjourneys.com

Throughout this Privacy Policy, references to “we”, “our”, and “us” mean Elevate Her Journeys and/or Kito Journeys Ltd.

We are committed to protecting your privacy and handling your personal information responsibly, transparently, and in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. About This Privacy Policy

This Privacy Policy explains:

what personal information we collect;
how we use your information;
who we may share it with;
how your information is protected;
your legal rights regarding your personal data.

By using our website, booking a trip, subscribing to communications, or interacting with our services, you agree to the practices described within this Privacy Policy.

2. What Is Personal Information?

Personal information means any information that can identify you directly or indirectly.

This may include:

your name;
address;
telephone number;
email address;
date of birth;
passport details;
emergency contact information;
payment information;
travel preferences;
health information where necessary;
dietary requirements;
booking history;
communication preferences;
IP address and website usage information.

3. Information We Collect

We may collect personal information when you:

enquire about a trip or retreat;
complete a booking;
contact our team;
subscribe to our newsletter;
participate in surveys or promotions;
apply for employment or collaborations;
interact with our website or social media platforms.

The information we collect may include:

Booking & Travel Information

full name;
gender;
nationality;
date of birth;
emergency contact details;
travel itinerary information;
passport information where required;
accommodation preferences;
dietary requirements;
medical information relevant to travel;
insurance details;
payment and transaction information.

Communications & Marketing Information

email address;
mobile phone number;
newsletter preferences;
SMS preferences;
survey responses;
feedback and reviews.

Website Usage Information

IP address;
browser type;
device information;
pages visited;
cookies and tracking technologies;
website interaction data.

4. How We Use Your Information

We use personal information for legitimate business and operational purposes, including:

processing bookings and payments;
arranging travel services and accommodation;
managing customer support;
communicating important travel updates;
responding to enquiries;
improving customer experience;
complying with legal obligations;
ensuring traveller safety;
marketing and promotional communications where permitted.

We may also use your information to:

personalise your experience;
understand customer interests;
improve our website and services;
prevent fraud or misuse;
manage disputes or complaints.

5. Sharing Your Information

To deliver our services, we may share your information with trusted third parties where reasonably necessary.

These may include:

accommodation providers;
airlines or transport providers;
tour operators and guides;
payment processors;
insurance providers;
technology and website providers;
customer support systems;
marketing service providers.

We only share the information necessary for those parties to perform their services.

We do not sell your personal information to third parties.

6. International Transfers

Because we operate international travel experiences, your personal information may sometimes be transferred outside the United Kingdom.

This may occur where:

suppliers are located overseas;
trips are operated internationally;
technology providers store data outside the UK.

Where transfers occur, we take reasonable measures to ensure your information remains appropriately protected.

7. SMS Communications

Where you opt in, we may send SMS messages relating to:

booking updates;
reminders;
travel information;
promotions and offers;
abandoned booking reminders.

Message frequency may vary.

Standard network charges may apply.

You may opt out of SMS communications at any time by following the unsubscribe instructions or contacting us directly.

We do not share SMS opt-in consent with unaffiliated third parties.

8. Marketing Communications

Where legally permitted or where consent has been provided, we may contact you regarding:

new trips and retreats;
promotions;
exclusive offers;
travel inspiration;
competitions and events.

You may unsubscribe from marketing communications at any time using the unsubscribe link included within emails or by contacting us directly.

9. Employment & Collaboration Applications

If you apply for employment, partnerships, ambassador opportunities, or collaborations with us, we may collect information such as:

CVs and resumes;
employment history;
education information;
references;
portfolio information;
right-to-work documentation.

This information will only be used for recruitment and evaluation purposes.

10. Legal & Regulatory Disclosures

We may disclose personal information where required:

by law;
by court order;
by regulators or law enforcement;
to protect legal rights;
to prevent fraud or criminal activity;
to enforce our Terms & Conditions.

We may also disclose information where necessary to protect the safety, rights, or property of travellers, staff, suppliers, or third parties.

11. Business Transfers

If Elevate Her Journeys or Kito Journeys Ltd undergoes:

restructuring;
investment;
merger;
acquisition;
sale of assets;
insolvency proceedings;

personal information may form part of the transferred business assets.

Any successor organisation will continue to process personal information in accordance with applicable data protection laws.

12. Data Security

We implement reasonable technical, administrative, and organisational safeguards designed to protect personal information from:

unauthorised access;
misuse;
disclosure;
alteration;
destruction.

However, no internet-based transmission or storage system can be guaranteed as completely secure.

You provide information at your own risk.

13. Data Retention

We only retain personal information for as long as reasonably necessary for:

operational purposes;
legal compliance;
dispute resolution;
accounting requirements;
legitimate business interests.

Retention periods may vary depending on the nature of the information and applicable legal obligations.

14. Your Rights

Subject to applicable law, you may have the right to:

access your personal information;
correct inaccurate information;
request deletion of your data;
restrict processing;
object to certain uses of your information;
withdraw consent;
request transfer of your data;
lodge a complaint with a supervisory authority.

To exercise your rights, please contact:

info@elevateherjourneys.com

We may request proof of identity before processing certain requests.

15. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

improve website functionality;
remember preferences;
analyse website traffic;
personalise content;
support advertising and marketing campaigns.

Cookies are small text files stored on your device.

You may adjust browser settings to reject cookies, although some website functionality may be affected.

16. Abandoned Booking & Cart Reminders

Where you begin a booking process but do not complete it, we may use cookies or contact information you provided to send reminders regarding your incomplete booking.

These reminders may be delivered by:

email;
SMS;
online advertising.

You may opt out of marketing communications at any time.

17. Analytics & Third-Party Advertising

We may work with third-party advertising and analytics providers who use cookies and similar technologies to:

understand website behaviour;
measure advertising effectiveness;
deliver targeted advertising.

These providers may collect anonymised or aggregated information about your browsing activity.

You can manage advertising preferences through your browser settings or third-party opt-out tools.

18. Post-Booking Community Features

To enhance the group travel experience, we may display limited traveller information to other confirmed travellers before departure.

This may include:

first name or initial;
country of residence;
general trip participation information.

We will never publicly display sensitive personal data, payment details, or private contact information.

You may request removal from any group reveal or community feature by contacting:

info@elevateherjourneys.com

19. Third-Party Websites

Our website may contain links to external websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage users to review the privacy policies of any external websites they visit.

20. Children’s Privacy

Our services are intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child without appropriate consent, we will take steps to delete it.

21. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

legal changes;
operational updates;
service improvements;
technology changes.

Updated versions will be published on our website with the revised effective date.

We encourage users to review this policy regularly.

22. Contact Information

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Elevate Her Journeys Operated by Kito Journeys Ltd Company Number: 16974161